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Lynda Lancaster's granddaughter Rhiannon Hawkins, 19, 'cried herself to sleep' after she was forced to cut her week's holiday in France short having spent £25 waiting for an answer on Ryanair's helpline.
The airline responded to claims that calls were costing £25 by saying: 'This £25 call cost claim is untrue. 'Our reservations number costs 13p per minute and our other UK number is a low-cost local rate number.
'I want everyone to know that Ryanair don't offer any care or consideration for vulnerable passengers like my disabled dad and baby son'.
Today consumer group Which claimed that the airline has broken EU laws over compensation, because there is no sign of the word anywhere in an email sent to affected customers.
Spanish TV network Intereconomia, highlighting a widely-quoted 4.5 million euros (£3.98m) figure as the size of the fine Ryanair was likely to face, described it as 'irrisory'.'Lena Heritage wrote: 'Please let me know how we can contact you!You emailed us two days ago to notify us that our flight home from Barcelona has been cancelled, instructing us to sign in to our account to rearrange an alternative flight.'We have since been stuck in a constant loop of being asked to verify our account and being asked to change our password.'We've not been able to get through on the extortionately-priced phone line (repeatedly in a queue then eventually cut off).'Birinder Singh Tiwana posted: 'I applied for refund and compensation by filling a form on their website and got a customer reference number of seven digits via email which does not work on their complaint tracker system.'I tried to chat to their agents about this but the agent had no answer and disconnected the chat instead.'Mail Online has been inundated with calls and emails from customers who have been left stranded, broke and bereft because of the airline's cancellation crisis.Our chat and email contact channels are completely free'.Mark Adkins was stuck in Spain with his wife, 11-month old baby and 77-year-old disabled father, who was forced to 'crawl' on to a train from Valencia to Barcelona to get a new flight.